Perceptions 2017: An International Survey of Library Automation (Service Providers)

Selected Survey Findings: Top Performers
Apollo received superlative scores in the small and very small library categories, toping the charts in general satisfaction, overall ILS functionality, print and electronic functionality, customer support, and company loyalty. 
ByWater Solutions, providing services for Koha, earned highest scores from mid-sized public libraries across all categories except company loyalty.  
Alma from Ex Libris led as the top performer among large and mid-sized academic libraries for general ILS satisfaction, overall functionality, end effectiveness in managing electronic resources. For large and mid-sized academic libraries, Ex Libris received top company loyalty scores for its three products: Alma, Aleph, and Voyager. 
Polaris received top rankings among large public libraries for general satisfaction, overall functionality, print resource management, electronic resource management, and company loyalty. 
Symphony from SirsiDynix received top scores among large public libraries and large academic libraries for customer support.  
OPALS received highest scores in all categories among school and small academic libraries.